Questions

frequently asked questions

We're happy to help you answer any and all questions. To make it easier we've collected a few frequently asked questions and, of course, the answers. Please don't hesitate to contact us if you have any remaining questions or wish to learn more about our curriculum.

about the uma membership

what is your return policy?

Memberships can be cancelled at any time in writing. Your access continues to the end of the period you have paid for, and we do not refund part-periods.

what levels are available on the online platform?

The UMA Library is structured in three levels. Levels are earned per field rather than on one single ladder, so your standing reflects exactly where you have built mastery and where you have not yet.

level 1  |  independent practitioner

Safe, competent and independent in the fundamentals. Covers core anatomy, product science, indications, consent, and vascular risk recognition and prevention. You treat straightforward patients in low to moderate risk zones using standardised, protocol-driven technique, working independently within defined limits and knowing when a case falls outside them.

level 2 |  advanced practitioner

Handles complexity and manages complications. Covers complex anatomy, high risk zones, combination and layered approaches, and treatment tailored to the individual patient rather than to a protocol. At this level you do not only recognise complications, you actively manage them

level 3 |  master practitioner

The complete practitioner. Expert execution across the whole pillar, including its highest risk procedures and most demanding cases. A self reliant clinician operating at the peak of practice, at the top of the practitioner track.

how do I cancel my membership?

You can cancel your membership yourself at any time:
  1. Log in to your UMA Academy account.
  2. Open the My Academy menu at the top right and select Account.
  3. Scroll down to Payments, to the section Subscriptions & installment plans.
  4. Click the three dots at the end of your membership row.
  5. Select Cancel plan and confirm.
Your access to the library continues until the end of the period you have already paid for. We do not refund part-periods.
If you cannot find the option, email us and we will help.

about the uma training events

where do the training events take place?

Most of our training events take place in The Netherlands, in Amsterdam or Utrecht. We also organise training events abroad. The location of each event is always listed on the product page.

do you have a waiting list for fully booked events?

Yes, occasionally a spot opens up on our fully booked events. If you wish to be added to the waiting list, please contact us. We also recommend you subscribe to our newsletter and follow us on social media to stay up to date, so you can quickly book your seat when new dates are added.

do I need a medical license to attend UMA Academy training events?

Yes. All our training events which include injection require a valid medical license. This applies to all of our Master Courses and hands-on training events. Our 'theory only' events, such as live demonstrations and symposia, are open to all and don't require a medical license.
We also offer different levels of training, to match your experience level:

Essentials

These courses are intended for physicians with limited or no experience in aesthetic injectable procedures. If licensed in your country to independently perform these procedures, in some cases (prescribing) nurses or dentists could also apply.

Advanced & Expert

These courses are intended for physicians with significant experience in aesthetic injectable procedures. If licensed in your country to independently perform these procedures, in some cases (prescribing) nurses or dentists could also apply.

Please note: nurses and physician assistants from The Netherlands may apply if the procedures fall within their field of expertise.

do you offer custom training events?

Yes, we frequently organise exclusive training events. They can be organised for groups, or as private and individual sessions. These are completely tailor-made and adjusted to your wishes. For more information please contact our academy coordinator Lisette at academy@uma-institute.com or fill in the contact form below.

what is your return policy?

Seats on our training events are non-refundable once your order is confirmed. If your plans change, there are two things you can do instead:

move to another date

You can reschedule to another available event, provided you tell us in writing at least 30 business days before the original date. If the new event costs more, the difference is payable. If it costs less, the difference is not refunded. Requests made less than 30 business days before the event cannot be rescheduled, and the full fee remains due.

send someone else

You can substitute a colleague at any point up to 5 business days before the event, by sending us their details. This works even inside the 30-day window, so it is often the better option if your plans change late.
If we have to cancel an event, for example because of insufficient enrolment, we will tell you at least 30 business days in advance and work with you to reschedule. If it cannot be rescheduled within 30 business days, we refund everything you have paid.

do you provide an invitation letter for a visa application?

Yes. We are happy to provide an official invitation letter to support a Schengen visa application. Register for the course first, and we will send the letter once your place is confirmed. Visa applications can take several weeks, so we recommend registering as early as possible.

which parts are online and which are in person?

The theory is online, so you can work through it at your own pace before the training. The hands-on training is in person at our Master Courses, which run for one or two days.

what happens during the hands-on training?

Our courses cover the full treatment process: anatomy, product knowledge, patient assessment, treatment planning, injection techniques and complication management.
The practical sessions are always supervised. You treat real patients in small groups, with a maximum of five delegates per faculty member, and receive personal feedback on your technique throughout the day.

what certificate do I receive, and is it accredited?

On completion you receive a certificate from UMA Academy. Our training is delivered by an international faculty and is well recognised in the field. All of our content is CME accredited, so your training counts towards your continuing medical education requirements. Whether a qualification permits you to perform treatments in your own country is a separate matter and depends on local regulations, so we recommend checking with your national health authority.

I have completed basic training but have had little chance to practise. Which course should I take?

We would suggest starting with Toxin Essentials and the Facial Filler Introduction course. The material may be familiar, but it is a good opportunity to build hands-on experience and refresh what you already know. From there, Advanced Toxin Techniques builds directly on Toxin Essentials.

do your Face & Body courses include body treatments?

Yes. All our Face & Body trainings include a round of body indications.

how should I prepare for my course?

If you are booked on a Master Course, start with the online learning material included with your course. It is a good introduction to what we cover on the day, so you can make the most of your time with us on site.
If you are booked on a workshop, online learning material is not included. Many delegates choose to add a membership to our online platform so they can prepare beforehand and keep access to the material afterwards.
In both cases, we will send you the programme for the day and all the practical details closer to the date.

do I need to bring scrubs?

No. Scrubs are provided and included in the course fee. Let us know your size and we will have them ready for you.

about the uma books

can I order books in bulk?

Yes, please contact us if you wish to purchase 10 or more items of the same book.

what is your return policy?

For hard copy books, please contact us with your order number and your request.